Refund policy

Returns
Because everything we sell is a personal care product, we're unable to accept returns — for the same hygiene reasons we would never re-sell an opened product to you. All sales are final, with one important exception below: if anything is wrong with your order, we'll make it right.

If you're ever unhappy with a purchase for any other reason, please still reach out at hello@horizonnails.com. We've cared for our clients' hands for thirty years, and we'd rather hear about it and find an answer than have you leave disappointed.

Damages and issues
Please inspect your order when it arrives and contact us within 30 days of delivery if an item is defective, damaged, leaking, or if you received the wrong item.

Email hello@horizonnails.com with your order number and a photo of the issue — that's all we need. If approved, we'll send a replacement or a full refund, whichever you prefer. You never need to ship anything back to us.

Exceptions / non-refundable items
Consistent with the above, we cannot offer refunds or exchanges for:

• opened or used products, where the issue isn't a defect, damage, or our error
• change-of-mind purchases
• sale items and gift cards

We may also decline requests that appear to abuse this policy, at our discretion.

Refunds
We'll notify you once we've reviewed your request and let you know whether the refund is approved. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was approved, contact us at hello@horizonnails.com.

With care, the Horizon team.